Privacy Policy

A legal disclaimer

Last updated: 15 April 2026

Obsidian Services is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, request a quote, book a service, or use our website.

1. Information we collect

We may collect the following personal information:

Name.
Email address.
Phone number.
Property address.
Booking details.
Payment-related information if relevant.
Any other information you choose to share with us.

2. How we use your information

We use your information to:

Respond to enquiries.
Provide quotes.
Manage bookings.
Deliver our cleaning services.
Communicate about appointments, changes, or service updates.
Improve our services and customer experience.
Meet legal or accounting obligations.

3. Lawful basis for processing

We process personal data where it is necessary to:

Perform a contract or take steps before entering into a contract.
Comply with legal obligations.
Pursue our legitimate business interests.
Rely on your consent where required.

4. How we store your information

We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration. Personal information is only kept for as long as necessary for the purpose it was collected or as required by law.

5. Sharing your information

We do not sell your personal data. We may share information with trusted third parties only where necessary to:

Help deliver our services.
Manage payments.
Maintain our systems.
Comply with legal requirements.

6. Your rights

You may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information where appropriate.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below.

7. Cookies

If our website uses cookies, they may be used to improve site performance, understand visitor behaviour, and enhance your experience. You can control cookie settings through your browser.

8. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact Obsidian Services.